Overview

Seeking discerning individuals plugged into internet technologies at the intersection of crisis, geopolitical and user harm issues. You will be working on the leading edge of fast-developing issues like the spread of misinformation and potential breaches of election integrity.

This is a vendor role with Highspring, for our client, a Fortune 100 company. This position is currently hybrid at our North Austin location.

Candidates can expect a fast-paced, energetic environment working on a team that delivers high-impact awareness of world events. Successful candidates will be able to scan a variety of online sources to detect and accurately escalate issues of concern to our client. Strong communication skills and ease of working with multiple tools with fast-evolving technology are essential for this position.

Responsibilities

• Search the internet daily for any potentially damaging issues and user risks
• Log leads found via open source intelligence, allowing stakeholders to take action
• Assist on ad hoc projects aimed at preventing product abuse for the client
• Detect & log man-made and natural disasters globally in order to provide help and information to those being affected by the crisis
• Monitor situations and provide up-to-date information cross-functionally
• Work with analysts to research various topics and keywords to provide early warning signals for current events and trends happening globally
• Acknowledge and staying up to date on all team process updates

Minimum Qualifications

• BA/BS degree. The ideal candidate will have majored in political science, journalism, international relations,history, english or a related field
• Strong interpersonal and communication skills (written and verbal), with a proven ability to work successfully with cross-functional teams with senior stakeholder and executive visibility
• Calm under pressure, with an ability to function well in urgent, developing situations
• Comfortable juggling multiple projects at once

Preferred Qualifications

• Familiarity with Google products, its brand, infrastructure, and types of online abuse
• Understanding of international and geopolitical events and how they may impact a global company
• Strong technical competency, with a data-driven analytical approach toward observing developing trends
• Strong interest in the internet, pop culture, news media, history and current events
• Expertise with Internet technologies and related policy and regulatory environments
• High degree of initiative and deadline-driven productivity
• Customer service/client experience preferred
• Basic knowledge, education, experience or interest in Open source Intel gathering and social media monitoring is a plus

Schedule Requirements

• You may be asked to work outside of your core hours due to business necessity
• Core business hours vary depending on the shift. Rotating days off. This is not a standard Monday-Friday position. Must be open to working weekends and holidays when necessary.
• Shift:
  • Overnight (11pm-7:30am CST - 3 days WFH)

This Role Offers:

• Full Time (40 hrs/week), salary
• Paid Time off, parenting leave
• Health benefits with low premiums
• Access to a comprehensive well-being program with resources to support physical and mental health: Employee Assistance Program, Live and recorded meditation, Yoga, Webinars, Events, Resilience skill building, Counseling, and more.

By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions.